User Guide
A clear, step-by-step guide to help dealers register, sign in, browse products, place orders, download resources, submit program claims, and manage their account.
Find what you need quickly.
Select a section below to jump directly to the process you want to complete. Each section includes the purpose, steps, and direct portal links.
Dealer Onboarding
Register as a dealer and submit the required documents.
Sign In
Create your account and access the portal homepage.
Home Dashboard
Understand the main sections and navigation buttons.
Place an Order
Search, configure products, add to cart, and checkout.
Product Resources
Download spec sheets, manuals, images, and ZIP files.
Dealer Resources
Access policies, sales tools, service videos, and brand assets.
Order Spare Parts
Identify the correct part in the 3D portal, copy the SKU, and order it through the Dealer Portal.
Programs
Submit SPIFFs, rebates, and apply to the Trade Program.
Dealer Onboarding
Use this process when a new dealer wants to join ILVE USA and complete the required registration documentation.
Start the dealer application, open the registration page, or download the required documents to submit by email.
Open the dealer application
Go to the Become Our Dealer page and complete the application form.
Submit the form
After submission, the portal will provide a link to upload the required documentation.
Upload documentation
Complete the forms digitally, save them, and upload them through the registration page.
Wait for review
The ILVE team will review the information and send the next steps as soon as possible.
Download, complete & submit by email
Dealers may also download the complete Dealer Registration Package, complete all required forms, and email the documents and supporting files to sales@us.ilve.com.
- Download the registration package.
- Complete all required forms.
- Attach any supporting files.
- Email everything to sales@us.ilve.com.
Sign in or create an account.
Use this section when you need to access the Dealer Portal for the first time or create a new login.
Go to the Dealer Portal
Open the portal and click Sign In in the top-right corner.
Create an account if needed
If you do not have an account yet, click Don’t have an account? or use the Sign Up link.
Complete the required fields
Enter the requested information and submit the form.
Access the homepage
Once registered, you will land on the Dealer Portal homepage.
Home Dashboard
The homepage is the main access point for shopping, product information, dealer resources, and programs.
Use this link to open the ILVE Dealer Portal home dashboard directly.
Browse products and add selected items to your cart.
Open product categories and access resources by series and size.
Download sales, marketing, policy, service, and brand materials.
Access SPIFF, rebates, warranty, and trade program information.
How to place an order
There are two easy ways to add products to your cart: from the product catalog or from the product detail page. Follow the steps below to configure the item, review your cart, and continue to checkout.
Go directly to the shop to browse products, configure options, add items to your cart, and complete checkout.
Search or browse
Use the search bar, category tiles, product name, or SKU to find the item you need.
Quick add or details
Add directly from the catalog, or open the product page to review full details, documents, and available options first.
Review and checkout
Confirm the configuration, quantity, accessories, shipping, and payment method before placing the order.
Find the product
Go to Products or use the Shop Now button. Search by keyword, category, product name, or SKU.
Use the product card actions
When you hover over a product, three quick-action buttons appear: cart to add the item, heart to save it for later, and compare to review it against other products.
Configure before adding
After clicking the cart icon, confirm the product options such as gas type, oven door type, color, trim, and quantity.
Continue shopping or proceed
Once the item is configured, choose Continue Shopping to add more products or Proceed to Checkout to move forward.
Order from the product page
The product page gives you more information before adding the item to the cart. This is the best option when you want to confirm product details, review documents, or choose finishes carefully.
Open the product page
Click the product image or product name to view the complete product detail page.
Review product information
Check the product name, description, price, images, related documents, and available downloads.
Select the configuration
Choose the available options: Natural Gas or Liquid Propane, oven door type, color, trim, and quantity.
Add to cart
Click Add to cart. A cart confirmation will appear at the top right of the screen.
What happens after you add the product?
- The cart icon updates with the number of items added.
- A confirmation panel appears with the product summary and selected configuration.
- Click View cart when you are ready to review the order.
- You can also keep browsing and add more products before checkout.
Review your cart
Before checkout, review the product, quantity, selected configuration, suggested accessories, subtotal, taxes, discounts, and order total.
Open the cart
Click the cart icon at the top of the page or click View cart after adding a product.
Check the order overview
Confirm the product name, configuration, quantity, price, and order total.
Edit if needed
You can change quantity, remove items, apply a discount code, or continue shopping.
Add accessories if needed
Suggested accessories may appear below the main product. Add only the items needed for the order.
Continue to checkout
Click Checkout when the cart is correct.
Confirm shipping and payment
The final checkout screen allows you to confirm billing and shipping information, select delivery, choose a payment method, and pay for the order.
Confirm billing and shipping
Review the address shown on the page. Click Edit if something needs to be corrected.
Choose delivery method
Select the available delivery option for the order.
Select payment method
Choose the preferred payment method shown on the checkout page, such as card, PayPal, ACH Direct Debit, Affirm, Afterpay, Cash App Pay, Klarna, or WeChat Pay.
Pay now
Review the order summary one last time, then click Pay now to complete the order.
Product Resources
Product Details pages organize resources by product type, series, and size so dealers can quickly download the exact files they need.
Open the Product Information library to find spec sheets, manuals, dimensions, product images, and other product files.
Download everything or choose specific files.
At the top of each Product Details page, you will find series buttons and ZIP downloads. Use these when you need the complete set of files for a collection.
- Spec sheets
- Infographics
- Service manuals
- Product images
- Installation and dimensions documents
Dealer Resources
Dealer Resources is the central library for product information, sales tools, brand assets, policies, service videos, and warranty documents.
Open the Dealer Resources library for policies, sales tools, service videos, warranty documents, product information, and brand assets.
Product details, series, size folders, and downloadable resources.
Brochures, catalogs, sticker decals, brand manual, logos, and more.
Sales policies, shipping policies, payment instructions, and returns policy.
Price lists, order forms, and sales documents.
Technical videos such as installation and replacement tutorials. Use search and filters to find videos by keyword, series, or product.
Locate & Order Spare Parts
Use this process when a customer, service provider, or dealer needs a replacement part. First identify the exact part in the ILVE 3D Parts Portal, then copy the SKU and order it through the Dealer Portal.
Review the user guide
Start here if you need help understanding how to use the parts diagrams and identify components inside the appliance.
Find the right part
Open the 3D Parts Portal and search by model, serial number, or product. Use the exploded diagrams to locate the exact component needed.
Order the part
Go to the Spare Parts category in the Dealer Portal, paste the SKU into the search bar, select the quantity, add the item to your cart, and complete checkout.
Identify before ordering.
The 3D Parts Portal includes product diagrams that help you visually locate the part inside the appliance. Once the correct component is selected, use the part SKU shown in the portal as the reference for ordering.
- Search for the appliance model or product.
- Open the exploded parts diagram.
- Select the component you need.
- Copy the exact SKU or part code.
Search by SKU, then checkout.
After copying the SKU, open the Dealer Portal Spare Parts category and paste the SKU into the search bar. Review the item, select quantity, add it to cart, and proceed to checkout and payment.
SPIFF, Rebates & Trade Program
Dealers can submit claims online or by email. When submitting by email, always include the completed form, product serial number(s), and a copy of the Bill of Sale.
Jump directly to the programs area to access SPIFF, rebates, trade program information, and related forms.
SPIFF Program
View current SPIFF opportunities and click Claim Your SPIFF to submit the online form.
Open SPIFF →Rebates
Open the Rebate page, review current rebates, and click Claim Your Rebate to submit your claim.
Open Rebates →Trade Program
Go to the Trade Program page, click Apply Today, complete the form, and wait for confirmation by email.
Open Trade →My Portal
Use My Portal to review account-related information such as sales orders, invoices, and payment methods.
Review submitted orders and order details.
Access invoices and related billing information.
Manage the payment details available for checkout.
Need help?
If you have questions or experience an issue while using the Dealer Portal, contact the ILVE team for support.
Before contacting us
- Confirm the page or process where the issue happened.
- Include screenshots if possible.
- Include order, invoice, SKU, or serial number when relevant.
- Use a clear subject line so the team can route the request quickly.